The information we collect
When you make a booking via the Melbourne-stay.com web site, we need to collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.
How we use the information
When you submit a booking request, we use the collected information in several ways:
We disclose your information to third parties (such as our hotels) only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration. We do not sell, rent or trade your personal information to third parties for marketing purposes.
- Personal identification and verification
- To complete your hotel reservation
- To allow us to contact you for customer service, if required
- To make improvements to the Melbourne-stay.com web site
Like most web sites, there is certain information we automatically track, including the URL that you just came from, the browser you are using and your IP address. This data is utilised to improve the services of Melbourne-stay.com and does not include any personally identifying information.
Our commitment to data security
All information you provide to Melbourne-stay.com is transmitted using SSL (Secure Socket Layer) encryption. SSL is a
proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.